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Since 1997

Welcome to Alstra Electrical Wholesalers

Your local, independent, family-owned electrical supply store

Since 1997, we’ve built our reputation on genuine service, expert advice, and a commitment to looking after our customers. As proud members of the Electrolink buying group, we combine personalised, small-business service with competitive pricing across a wide range of trusted electrical products. Whether you’re a tradesperson or a homeowner, our team is here to help you find the right solution, every time.

Family owned & independent Trading since 1997 Electrolink buying group member Trade & public welcome
FAQ

Frequently Asked Questions

Common questions about ordering from Alstra Electrical Wholesalers. Can't find what you're after? Get in touch and we'll help you out.

Who is Alstra Electrical Wholesalers?

We're an independent, family-owned electrical wholesaler based in Thornton in the Hunter Valley, NSW. We've been supplying electrical products since 1997, and we sell to licensed electricians, trade businesses and everyday customers alike, all from the one online store.

Do I need to be an electrician or have a trade account to order?

No. We sell to licensed electricians, trade businesses and the public from the same online store, in person or online. There's no separate trade account to set up first.

Can I pick up my order, or is everything shipped?

Yes, pickup is available from our Thornton warehouse, Monday to Friday 7:00am to 4:30pm and Saturday 8:00am to 11:00am (closed Sundays). The only exception is stock that ships directly from a supplier warehouse in Perth, Brisbane or Sydney, which can't be collected in person. Call us on (02) 4966 8100 to check your order first.

Do you deliver Australia-wide, and how long does shipping take?

Yes, we ship Australia-wide with Australia Post and Aramex. Orders normally dispatch within 1 working day and take between 2 and 8 working days to arrive, depending on your location and the size of the order. Shipping is a flat $14.95 for orders under $250, and free for orders over $250 (bulky items and some remote areas are excluded, and we'll always let you know before dispatch if extra charges apply).

What brands and products do you stock?

Our range covers circuit protection, cable, lighting, switches and power points, switchboards, conduit and fittings, tools, and safety gear, among plenty more. We stock trusted brands including Clipsal, Hager, Legrand, NHP, Trader and Fanco.

I'm not sure which product I need. Can someone help me?

Of course. Call us on (02) 4966 8100 or send us a message and our team will help you find the right product.

Can I get a quote for a bulk or trade order?

Yes. Call us on (02) 4966 8100 or get in touch with what you need and we'll put a quote together for you.

What's your returns policy?

You can return most items within 30 days of receiving them, as long as they're in original condition with all packaging, paperwork and accessories, and haven't been installed. You'll need to cover the cost of sending the item back to us, and a 30% restocking fee applies if the packaging or product has been damaged. Clearance, sale, display, special order and made-to-order items can't be returned. If something arrives damaged, contact us within 48 hours with photos and we'll arrange a replacement.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal and zipMoney.


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